Key Factors Related to Cyber Security Affecting Consumer Attitude in Online Shopping: A Study in Bangladesh

Cybersecurity is an increasingly important factor in consumer attitudes toward online shopping. Online shopping has become an essential part of our lives in this digital era. As the popularity of online and e-commerce shopping continues to grow, so does the potential for cyber threats and attacks. As more and more consumers turn to online shopping, cyber threats such as hacking, identity theft, and credit card fraud have become more frequent. Therefore, understanding the factors of cybersecurity that affect consumer attitude is essential to build trust and creating a safe and sound shopping environment. This research explores the factors of cybersecurity that affect consumers' attitudes to shopping online and uses a survey to test several hypotheses related to influential cyber factors. Bangladesh is a developing country in Southeast Asia, and like many other countries, has experienced an increase in cyber threats and attacks in recent years. Consumers in Bangladesh face many of the same cyber threats, such as phasing attacks, malware, data breach, and other types of cyber security threats over online shopping. As a result of these cyber threats, online consumers are increasingly concerned about online security risks which may impact their willingness to engage in online shopping. Therefore, it is essential to identify critical factors of cyber security that impact consumers's attitudes toward online shopping to mitigate cyber risk and improve consumer trust in online shopping. This paper provides the result of a research study that will provide a better understanding of factors that influence consumer's trust and engagement with online and E-commerce platforms in Bangladesh) . © 2023 IEEE.

Examining restaurant purchase intention during crises: The role of message appeal

Purpose: This paper aims to examine the joint role of the pandemic-induced source of crisis (i.e. health and social crisis) based on Maslow's Hierarchy of Needs and message appeal in customer perception of and behavioral intention toward a restaurant. Design/methodology/approach: This study uses a 2 (source of crisis: social, health) x 2 (message appeal: social, health) between-subjects factorial design. A total of 181 samples was collected and data was analyzed by using ANCOVA and PROCESS. Findings: The results showed a significant two-way interaction between source of crisis and message appeal on to-go intention. With the potential effect of risk aversion being controlled, message appeal significantly impacted perceived competence, which influenced both dine-in and to-go intentions. Practical implications: The research findings suggest a crucial role of perceived fit between message appeal and customer concerns during crises. Therefore, restaurant managers should actively communicate their safety practices with their customers to inspire customer confidence. Originality/value: This study identifies crisis dimensions based on human needs during crises such as the COVID-19 pandemic, which determines the persuasiveness of marketing messages. (PsycInfo Database Record (c) 2023 APA, all rights reserved)

Reflection, resilience, rebound: Consumer coping with the pandemic

The article discusses about consumer coping with the pandemic. In the article, authors first offer a comprehensive review of COVID-19 articles published in marketing journals through the resilience lens, using the capital-based approach as a framework. Authors then introduce the nine articles in this special issue to provide a perspective on how consumers accumulate social, human, and economic capital to survive and thrive during the pandemic. Authors conclude by discussing several clusters of topics we hope future research can shed light on. Authors also call for research that documents the differential recovery and resilience paths of the groups of consumers who were particularly hit hard by the COVID-19 pandemic. With the high inflation rate, how will the financially disadvantaged consumers cope? How will they prioritize their lives? What kind of community and government resources and support should be put in place for those in the more marginalized groups of society? Which group of consumers will likely sustain a long-term negative impact of the COVID-19 pandemic? (PsycInfo Database Record (c) 2023 APA, all rights reserved)

Measuring the up-to-date quality of online food delivery: Formative index construction

Purpose: This study aims to fill this paucity of knowledge by exploring and formulating a formative index to measure the up-to-date quality of online food delivery (DEQUAL). The quality measurements for online food delivery have not been well recognized and even little is known after the COVID-19 outbreak. This study fills this paucity of knowledge by exploring and formulating a formative index to measure the up-to-date quality of online food delivery (DEQUAL). Design/methodology/approach: Owing to the explorative nature and the lack of developed quality theory under the unprecedented COVID-19 pandemic, DEQUAL is conceptualized as a formative construct. This study adopts a mixed-method approach including expert interviews and online surveys to ascertain the underlying structure of DEQUAL. Findings: Using partial least squares structural equation modeling as the analytical method, the results support that DEQUAL is a formative construct with 32 indicators. This study provides a measurement index with robust psychometric properties to assist practitioners in evaluating DEQUAL. Research limitations/implications: This study contributes a theoretical and empirical-based conceptualization of DEQUAL as a multi-dimensional construct. Supplementing the past studies which commonly applied the reflective approach, this study evinces that the formative approach is also appropriate and thence furnishes the relevance of the formative index in the service management theories. Practical implications: Practitioners are suggested to apply the validated indicators for service audit and customer relationship management. By systematically monitoring and measuring the online food delivery service quality, restaurants can improve customer satisfaction and loyalty. Originality/value: This study offers various insights to the service quality literature in the food delivery service context. (PsycInfo Database Record (c) 2023 APA, all rights reserved)

Exploring the motivations to use online meal delivery platforms: Before and during quarantine

Online meal delivery platforms (OMDPs), like UberEats, have received more attention since quarantine was established to prevent the spread of COVID-19. The research into antecedents of satisfaction and continuous usage intention for OMDPs, in general, is under researched. The current study compared the antecedents of satisfaction before quarantine to the antecedents during quarantine through the lens of Expectation-Confirmation Theory. Through multiple regression analyses, the researchers found that before quarantine, sharing economy ethos, price-value, food quality, ease of use and confirmation of beliefs had a significant impact on satisfaction while during quarantine, food quality, service speed, ease of use, and confirmation of beliefs were significant. Practical and theoretical implications are discussed. (PsycInfo Database Record (c) 2023 APA, all rights reserved)

The Relationships among Fear of Covid-19, Health Consciousness, Attitude toward Supplements, and Purchase Intention Using a Moderated Mediation Analysis

The purpose of this study is to examine the relationship between fear of Covid-19 (FoC), attitudes toward supplements (AtS), health consciousness (HC), and purchase intention (PI) by using moderated mediation analysis. The data acquired from 308 customers via faceto-face surveys were analyzed using descriptive statistics and structural equation modeling, and the process model produced by Hayes tested the hypotheses. The results show that the variable of AtA partially mediated the association between FoC and purchase intention. Health consciousness moderates the strength of the relationships between FoC and PI mediated by AtS. According to this, the influence of fear of Covid-19 on purchase intention via the attitudes toward food supplements differs according to consumers' health consciousness (low vs. high). The study provides essential cues for researchers, marketers, and advertisers of food supplements during the COVID-19 pandemic.

Willingness-to-pay for robot-delivered tourism and hospitality services-An exploratory study

Purpose: This paper aims to investigate potential consumers' willingness to pay for robot-delivered services in travel, tourism and hospitality, and the factors that shape their willingness to pay. Design/methodology/approach: An online survey yielded a sample of 1,573 respondents from 99 countries. Independent samples t-test, Analysis of variance (ANOVA), cluster, factor and regression analyses were used. Findings: Respondents expected to pay less for robot-delivered services than human-delivered services. Two clusters were identified: one cluster willing to pay nearly the same price for robotic services as for human-delivered services, whilst the other expected deep discounts for robotic services. The willingness-to-pay was positively associated with the attitudes towards robots in tourism, robotic service experience expectations, men and household size. It was negatively associated to travel frequency, age and education. Research limitations/implications: The paper's main limitation is its exploratory nature and the use of a hypothetical scenario in measuring respondents' willingness to pay. The data were gathered prior to the COVID-19 pandemic and do not reflect the potential changes in perceptions of robots due to the pandemic. Practical implications: Practitioners need to focus on improving the attitudes towards robots in tourism because they are strongly and positively related to the willingness to pay. The marketing messages need to form positive expectations about robotic services. Originality/value: This is one of the first papers to investigate consumers' willingness to pay for robot-delivered services in travel, tourism and hospitality and factors that shape their willingness to pay. (PsycInfo Database Record (c) 2023 APA, all rights reserved)

Consumer fear and healthy eating during COVID-19 pandemic

Purpose: This study aims to contribute to the healthy eating literature by analyzing whether fear of coronavirus disease 2019 (COVID-19), ability to prepare food and the safety-seeking are antecedents of the intention to consume healthy foods during COVID-19 pandemic. Design/methodology/approach: The authors conducted two studies. The first study was done with a sample of 546 valid respondents. Partial Least Squares Structural Equation Modeling (PLS-SEM) was used to analyze data. The second study was qualitative, in which 40 subjects took part. Data were analyzed using thematic analysis. Findings: The main findings reveal that ability to prepare food and the safety-seeking are strong antecedents of the intention to consume healthy foods. In addition, safety-seeking mediates the relationship between fear of COVID-19 and intention to consume healthy eating. However, high levels of fear did not influence the ability to prepare food and intention to consume healthy foods. Also, the ability to prepare food does not mediate the relation between fear of COVID-19 and intention to consume healthy food. Originality/value: This study is among the first to consider terror management propositions to analyze the intention to consume healthy foods during COVID-19 pandemic. From a scientific point of view, it has several contributions to the literature. First, this study provides advances and innovation in the field by identifying new explanatory relations. Second, this study extends the scope of terror management health model (TMHM) by analyzing it in the pandemic context. Third, the findings seem to provide empirical support for recent criticism of TMHM assumptions. Moreover, practical implications are outlined to public health decision makers and healthy food businesses on increasing consumers' intention to healthy eating. (PsycInfo Database Record (c) 2023 APA, all rights reserved)

Digital Transformation Powered by Big Data Analytics: The Case of Retail Grocery Business

Companies are investing in big data analytics capabilities as they look for ways to understand and innovate their business models by leveraging digital transformation. We explore this phenomenon from the perspective of retail grocery business where evolving consumer attitudes and behaviors, rapid technological advances, new competitive pressures, laser thin margins, and the COVID-19 pandemic have accelerated the pace of digital transformation. We specifically analyze the role of big data analytics capabilities of the top five grocery companies in the United States in light of their digital transformation initiatives. We find that retailers are making major investments in big data analytics capabilities to power all aspects of their digital ecosystem-the online shopping experience for the digital consumer, digital store operations, pickup and delivery mechanisms-to enhance shopping experience, customer loyalty, revenue, and ultimately profit. © 2022 IEEE Computer Society. All rights reserved.

Asian Americans' Lived Experiences with and Perceptions of Social Stigma during COVID-19

It has been well documented that Asian Americans have experienced increased social stigmatization related to COVID-19 since Donald Trump began referring to the virus as the "Chinese virus" and "kung flu" in March 2020. Stigma has negative social and health impacts on minority communities, such as labeling, avoiding, shame, disgust, and social exclusion. The health impacts include both physical and mental illness, and the acceleration of health disparities. This study seeks to understand these lived experiences and subsequent coping strategies. Using focus groups, 17 Asian American participants were interviewed to understand their experiences with stigmatization during the pandemic. The findings reveal that stigmatized behavior and attitudes of others did not deter Asian Americans from following the COVID-19 related health guidelines, likely because perceived health threats were high. Consumer behaviors of Asian Americans also changed dramatically toward buying almost everything online (due to both the pandemic and personal safety). This behavioral decisioning provides insights into the complex motivations for adopting health behaviors, and, in this case, social distancing can double as a means by which to avoid people, for fear of becoming victims of stigmatization in public areas.

Effects of COVID-19 on customer service experience: Can employees wearing face masks enhance customer-perceived service quality?

Wearing a facemask is an effective part of personal hygiene management (WHO, 2020). Not only can it offer healthy people some protection against coronavirus disease 2019 (COVID-19) infection, but it can also reduce the spread of the virus. Wearing facemasks, as a part of the various regulations and guidelines encouraged by the Chinese government and hospitality firms, has been widely accepted by the public in the post-COVID-19 era in China. But few studies have considered the effects of employees wearing facemasks on the customer service experience. Based on signaling theory, this experimental study explores the effects of hotel employees wearing facemasks on customer perceptions of service quality. The results indicate three main effects. (a) Having employees wear facemasks can improve perceptions of customer service quality. (b) Customers commonly feel that female employees wearing facemasks could provide higher service quality than male mask-wearing employees, but the improvement in customer perception with male employees wearing facemasks is greater than the situation between facemask-less and facemask-wearing females. (c) Customer perceptions of employee expertise, employee trustworthiness, and hotel trustworthiness play serial mediating roles. Recommendations to help hotel managers improve customers' service evaluations during the COVID-19 pandemic are provided. (PsycInfo Database Record (c) 2023 APA, all rights reserved)

Artificial intelligence and prevention of panic buying during disasters

Panic buying occurs when unusually excess amounts of goods are bought in an anticipation of a crisis, perceived crisis, or in the aftermath of a crisis. Especially during the ongoing COVID-19 crisis, it was influenced by individuals' threat perception, fear of uncertainty, maladaptive coping, and social modeling. Artificial intelligence (AI) is an ever-evolving field, and its role in mental health has been widely studied. The traditional aspects of AI, namely, probability, linguistics, learning, reasoning, knowledge representation, and perception, may all be helpful in targeting various correlates of panic buying. Even though literature on the use of AI and machine learning to prevent panic buying is very limited, the existing models in healthcare can be extrapolated to that effect. Predicting buying patterns during crisis, personalizing supplies, warning signals for optimal threshold of buying, surveillance in markets, and ensuring enough resources of essential items are some of the areas that can be helped by AI. However, specific research, understanding, funding, standardization, and technical optimization are needed in this area before the promising field of AI helps prevent panic buying. This chapter provides a bird's-eye view related to the intersections of AI and panic buying as well as the directions ahead. (PsycInfo Database Record (c) 2022 APA, all rights reserved)

Consumer risk perception of online food delivery during the COVID-19 movement control order (MCO) in Malaysia. (Special Issue: The impact of the covid-19 pandemic and the foodservice industries.)

Malaysia's online food delivery (OFD) has developed into a vibrant scene. Urban dwellers are slowly getting used to the idea of OFD services as the new normal for eating out at the times of COVID-19. During the movement control order (MCO), government initiatives and movement restrictions propelled OFD services into the limelight, allowing locals the opportunity to support their favorite local businesses. Using model goal-directed behavior (MGB), this study investigated the effect of consumers' perceived risk (e.g., performance risk, privacy risk, financial risk, physical risk, and COVID-19 risk) on their use of OFD services. The results of the partial least squares-structural equation modeling (PLS-SEM) analysis of 339 responses indicates that perceived risk negatively affects consumers' desire to use OFD services, while perceived physical risk and COVID-19 risk negatively affect their intention to use OFD services. Further, the study uncovers the moderating role of perceived risk in the relationship between desire and intention. This study offers insights to OFD service providers in formulating new business strategies and propositions for business growth and consumer retention in the post-pandemic world.

Panic buying and health literacy during environmental disasters

The beginning of the COVID-19 pandemic posed numerous challenges not only to economic and health infrastructure but also to harm to the mental health of individuals. Literature suggests that environmental disasters cause fear and uncertainty among individuals. Panic buying is one of the responses exacerbated during the disaster characterized by an unexpected and rapid increase in excessive consumption. Health literacy emerged as a broader field in order to promote and process basic health information and take necessary steps to reduce health disparities. This chapter explains the association between panic buying and health literacy and how health literacy can affect it. (PsycInfo Database Record (c) 2022 APA, all rights reserved)

How generations differ in coping with a pandemic: The case of restaurant industry

The COVID-19 outbreak has had a negative impact on the restaurant industry and led to major sales and job losses. As it continues to threaten customers' health, it is expected to greatly influence their attitudes and behavior. Therefore, the current study aims to investigate the effects of threat and coping appraisals on consumers' co-creation behaviors during the COVID-19 pandemic. Grounded in protection motivation theory and co-creation theory, the moderating effect of generational cohorts is also investigated vis-a-vis the relationships between protection motivation appraisals and co-creation behaviors in the restaurant industry. Individuals between 18 and 55 years of age completed survey regarding their dine-in experience during the COVID-19 pandemic. The study indicates that customers' perceived severity, self-efficacy, and response efficacy are significant predictors of customers' co-creation behaviors during the COVID-19 pandemic. The study provides important theoretical and practical implications for the field. (PsycInfo Database Record (c) 2022 APA, all rights reserved)

Disaster, health, and panic buying

Disasters have complex direct and indirect effects on population health and healthcare systems. Direct effects include risk of death, acute injuries, and destruction of healthcare infrastructure, while indirect effects include risk of communicable diseases and scarcity of food, water, medicines, and essential commodities. A disaster that threatens health, disrupts social order, and provokes shortage of commodities may precipitate behavior changes in population. One such behavior change is the well-documented phenomenon of panic buying where individuals buy unusually large quantities of goods that are perceived as necessary in anticipation of price rise or scarcity. It has received increasing attention during the COVID-19 pandemic due to its resurgence. The phenomenon has significant negative implications for population health and disease control. Attempts to control panic buying are more likely to succeed if they are predicated upon insights from an integrated biopsychosocial model. The chapter will assist readers in comprehending the complex relationships between disaster, health, and panic buying. This has important implications for prevention, public health, and policy planning. (PsycInfo Database Record (c) 2022 APA, all rights reserved)

Amidst technology, environment and human touch. Understanding elderly customers in the bank retail sector

PurposeUsing retail banking as a setting and focusing specifically on elderly customers (i.e. individuals aged 60 or more), this study aims to deepen the current understanding of how the physical context and the need for human interaction influence elderly customers' attitudes toward self-service technologies (SSTs) and their behavior.Design/methodology/approachUsing face-to-face questionnaires, a sample of 505 elderly bank customers was collected. Data were analyzed using a multi-method approach, combining a moderated mediation analysis with a fuzzy-set qualitative comparative analysis.FindingsThe findings suggest that a pleasant retail space may result in a positive attitude toward SSTs, which increases their co-creation intention. It also highlights that need for interaction of elderly customers with employees has detrimental effects on their attitude toward SSTs.Research limitations/implicationsThe current analysis was carried out among Italian elderly banks' customers. Thus, the results are highly dependent on the context of the analysis. In addition, it does not consider the different degrees of knowledge and experience the elderly may have with technology.Practical implicationsThis study suggests that providing access and support for using technology may be essential for banks to facilitate SSTs adoption in elderly customers.Originality/valueTo the best of the authors' knowledge, this study represents the first attempt to examine the influence of the physical context on elderly customers' attitudes toward SSTs and their consequent behavioral intentions. Furthermore, it highlights the importance of the human touch for these particular customers.

How to improve consumers' travel intentions under the COVID-19 pandemic: An empirical study in China

One of the most challenging issues confronting tour operators is how to improve consumers' travel intention after the COVID-19 pandemic. Considering the immediacy of the situation, existing studies exploring this problem are necessarily limited. Based on a theory of reasoned action, this paper proposes a research model to investigate factors influencing consumers' travel intentions in the wake of the pandemic. Using structural equation modeling analysis of 826 consumers in China, the results showed that: (1) physical risk had the greatest negative impact on consumers' attitudes toward travel, followed by psychological risk;(2) physical risk had a negative effect on consumers' subjective norms, while the effect of psychological risk on consumers' subjective norms was not significant;(3) risk perception, including physical and psychological risk, affected consumers' travel intentions through subjective norms and attitudes;and (4) consumers' perceptions of the seriousness of the pandemic and travel experience act as a negative moderators between attitude toward travel and travel intentions. The conclusions of this study provide vital information for tour operators to create viable and sustainable operations in this time of crisis. [ABSTRACT FROM AUTHOR] Copyright of International Journal of Sustainable Transportation is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Clothing consumption during the COVID-19 pandemic: Evidence from mining Tweets

Understanding how consumers have shifted in clothing consumption in the midst of the global COVID-19 pandemic is critical for fashion clothing brands and businesses to identify what value means to consumers to locate growth opportunities. This exploratory study intends to provide a picture of consumers' clothing consumption evolution while going through the pandemic crisis. We take a viewpoint that integrates the perspectives of life status changes and stress coping to examine consumers' responses to clothing consumption during the COVID-19 global pandemic. A total of 68,511 relevant tweets were collected from January 1, 2020, through September 31, 2020. Sentiment and content analysis identified five themes which are revealed by 16 topics associated with clothing consumption over the phases of pre-lockdown, lockdown, and reopening. Pent-up demand for clothing products and changed clothing consumption habits were identified. Our findings provide evidence that consumption change is the fundamental mechanism of stress coping. (PsycInfo Database Record (c) 2022 APA, all rights reserved)

Politics, promotions, and pandemics: Political ideologies shape consumers' responses to framed versus unframed brand logos and COVID-19 recommendations

This research examines how exposing conservative (vs. liberal) consumers to a framed logo improves their evaluation of the promoted brand relative to seeing an unframed version of that logo. A core effect reveals that framed, but not unframed, logos generally elicit more favorable product purchase intentions as conservativism increases. Such an effect is theorized to occur because framed stimuli are symbolically aligned with a need for structure that is typically associated with conservatism. Consistent with this possibility, liberals who are primed to think about structure exhibit responses similar to those made by conservatives (i.e., more favorable evaluations of framed logos). The effect observed among conservatives is eliminated, however, when frames are viewed as restrictions on freedom. The implications of these findings are also extended to examine whether framing messages that endorse governmental recommendations to adopt COVID-curbing behavior influences how conservatives respond to these advocacies. (PsycInfo Database Record (c) 2022 APA, all rights reserved)